Direct Debit (Payment Plans) via Payway with Westpac, are given out under special circumstances to ensure that the Holistic Counselling courses are available to all persons. Requests for payment plans are to be approved upon application. If students meet the criteria your payment plan will be approved and set up through monthly automatic Direct Debit bank transfers are usually on the 1st of the month, unless specified. Once payments begin it is the student's legal obligation to pay the full course cost. For Terms and Conditions please complete sections and continue, as all details are outlined.All information remains confidential.Information is not stored on our servers.
This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between The Awakening Group Pty Ltd and yourself. It also sets out your rights and your responsibilities to us together with where you can obtain assistance. Please note that all payments made to date will be taken off the DDR duration and amount. If you have already paid this month, prior to this document please specify next month as the starting date and take a month off duration of payments.
I/We request you, The Awakening Group Pty Ltd, to arrange for funds to be debited from my / our nominated account at the financial institution according to the specified schedule and attached Direct Debit Service Agreement.
If debiting from a joint bank account, both signatures are required.
TERMS & CONDITIONS
Please be aware, you must agree to all terms listed! These terms are legally binding!
I understand in enrolling in this course
Course Withdrawal If for any reason the student has reason to leave the course prior to the course completion date, the student remains liable to pay the full cost of the course. This is to ensure fairness to all as there are limited number of places allocated per course per year. Our commitment to you Initial Terms of the Arrangement In terms of the direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount. Drawing Arrangement • The first drawing under this Direct Debit arrangement will occur on the date nominated on the direct Debit Request.• If any drawing falls due on a non-business day, it will be debited to your account on the next business day followingthe scheduled drawing date.• We will give you at least 14 days notice in writing, by e-mail or by phone when changes to the initial terms of thearrangements are made. This notice will state the new amount, frequency, next drawing date and any other change tothe initial terms.• If you wish to discuss any changes to the initial terms, please contact us. Your Rights Changes to the arrangement If you want to make changes to the drawing arrangements, contact us.These changes may include:• deferring the drawing; or• altering the schedule; or• cancelling the DDR completely;• or changing the account within the parameters of the Course Payment plan contract. Confidentiality All personal customer information held by us will be kept confidential except information provided to our financial institution to initiate the drawing to your nominated account. Disputes If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly by contacting us.If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:within 5 business days (for claims lodged within 12 months of the dispute drawing);ORwithin 30 business days (for claims lodged more than 12 months after the disputed drawing)You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing. Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them. Your Commitment to Us It is your responsibility to ensure that:• your nominated account can accept direct debits (your financial institution can confirm this); and• that on the drawing date there are sufficient cleared funds in the nominated account otherwise further default feeswill apply; and• that you advise us if the nominated account is transferred or closed. If your drawing is returned or dishonoured by your financial institution, we may re-draw on your account after four (4) business days, or contact you to arrange alternate payment. Any transaction fees payable by us in respect of the above may be added to your account. Contact & Enquiries. Direct all enquiries to us, rather than to your financial institution. These should be made at least 7 working days prior to the next scheduled drawing date. You may contact us as follows:Phone: 07 54711205E-Mail: info@awakening.com.auMail: PO Box 235 Noosa QLD 4567 A copy of your responses will be emailed to the address you provided.
If for any reason the student has reason to leave the course prior to the course completion date, the student remains liable to pay the full cost of the course. This is to ensure fairness to all as there are limited number of places allocated per course per year.
If you want to make changes to the drawing arrangements, contact us.These changes may include:• deferring the drawing; or• altering the schedule; or• cancelling the DDR completely;• or changing the account within the parameters of the Course Payment plan contract.
All personal customer information held by us will be kept confidential except information provided to our financial institution to initiate the drawing to your nominated account.
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly by contacting us.If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:within 5 business days (for claims lodged within 12 months of the dispute drawing);ORwithin 30 business days (for claims lodged more than 12 months after the disputed drawing)You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.
It is your responsibility to ensure that:• your nominated account can accept direct debits (your financial institution can confirm this); and• that on the drawing date there are sufficient cleared funds in the nominated account otherwise further default feeswill apply; and• that you advise us if the nominated account is transferred or closed.
If your drawing is returned or dishonoured by your financial institution, we may re-draw on your account after four (4) business days, or contact you to arrange alternate payment. Any transaction fees payable by us in respect of the above may be added to your account.
Direct all enquiries to us, rather than to your financial institution. These should be made at least 7 working days prior to the next scheduled drawing date. You may contact us as follows:Phone: 07 54711205E-Mail: info@awakening.com.auMail: PO Box 235 Noosa QLD 4567
