Your Rights
Changes to the arrangement
If you want to make changes to the drawing arrangements, contact us.These changes may include:
• deferring the drawing; or
• altering the schedule; or
• cancelling the DDR completely;
• or changing the account within the parameters of the Course Payment plan contract.
Confidentiality
All personal customer information held by us will be kept confidential except information provided to our financial institution to initiate the drawing to your nominated account.
Disputes
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly by contacting us.
If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
within 5 business days (for claims lodged within 12 months of the dispute drawing);
OR
within 30 business days (for claims lodged more than 12 months after the disputed drawing)
You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.
Your Commitment to Us
It is your responsibility to ensure that:
• your nominated account can accept direct debits (your financial institution can confirm this); and
• that on the drawing date there are sufficient cleared funds in the nominated account otherwise further default fees
will apply; and
• that you advise us if the nominated account is transferred or closed.
If your drawing is returned or dishonoured by your financial institution, we may re-draw on your account after four (4) business days, or contact you to arrange alternate payment. Any transaction fees payable by us in respect of the above may be added to your account.