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Crisis Counselling

Crisis Counselling

Recognise and respond to crisis situation. A comprehensive program on all aspects of crisis management with 4 modules: Identify Imminent Crisis Situations, Address Immediate Safety Concerns, Crisis Intervention Support and Self Care (CHCCCS019)

Original price was: $195.00.Current price is: $175.00.

Description

Key Information

Interactive Webinar with practical case studies combined with comprehensive online classroom

30 June 2026 Tuesday @6.30pm – 9.30pm QLD time – $175 earlybird or $195 GST incl 

Course Summary

CHCCCS019: Recognise and respond to crisis situation. A comprehensive program on all aspects of crisis management including:
  • identifying imminent crisis situations
  • ask and take action around safety issues
  • crisis intervention procedures
  • knowing the signs 
  • strength-based approach
  • reducing immediate danger
  • developing support management plans
  • mandatory reporting – ethics and legalities
  • when to seek advice
  • referring to other organisations
  • confidentiality and documentation
  • self care 
  • strategies to avoid vicarious trauma
  • supervision

 

Course Content

Welcome to a comprehensive course, a module in the Diploma in Holistic Counselling program, designed to support counsellors and support workers to navigate crisis situations when working with clients. This is a 29 lesson program outlining mental health professionals roles and responsibilities in keeping clients safe identifying imminent crisis situations, knowing the safety signs, intervening safely based on capacity, shoring up safety plans and support and empowering the client to make informed choices.  This program also addresses strategies to ensure the safety of the counsellor or support worker to avoid vicarious trauma and burn out.
There are 4 modules and each module is broken up into further lessons, click on module titles below. The program is divided into 4 Modules:
  • Identify Imminent Crisis Situations
  • Words are Words
  • Ask and Action Around Safety Issues
  • Imminent Crisis Situation Summary
  • Imminent Crisis Situation Reflection
  • Imminent Crisis Situation Case Study

* Addressing Immediate Safety Concerns

* Strength Links to Safety

* Strategies for Immediate Crisis

* Current Capacity Response

* Reduce Immediate Danger

* Confirm Actions are Legal and Ethical

* Seek Advice

* Address Immediate Safety Concerns Summary

* Addressing Safety Concerns Reflection

* Address Safety Concerns Case Study

* Empower to Make Informed Choices

* Explore Barriers to Help

* Mutually Agreed Plan to Access Help

* Refer to Appropriate Professionals

* Maintain Accurate Documentation

* Crisis Intervention Support Summary

* Crisis Intervention Support Reflection

* Crisis Intervention Support Case Study

* Care of Self

* Identify the Need for Supervision

* Self Care Summary

* Care for Self Reflection

* Self Care Case Study


Staff

Brenda Sutherland

B.Soc Sc (Psych) TAE, IICT, AHHCA
More
brenda2021-640x640.jpg

Brenda Sutherland

Julie Santall

Dip. Holistic Counselling, AOD
Counselling, IICT
More
Julie Santall Photo copy

Julie Santall

Brenda Sutherland

B.Soc Sc (Psych) TAE, IICT, AHHCA
More
brenda2021-640x640.jpg

Brenda Sutherland

Julie Santall

Dip. Holistic Counselling, AOD
Counselling, IICT
More
Julie Santall Photo copy

Julie Santall

Course details

Dates:
  • 30 June Tuesday @ 6.30pm – 9.30pm QLD/VIC/NSW time
Venue
  • Online: via Zoom Rooms – interactive webinar
  Cost
  • Earlybird $175 GST incl per weekend or $195 GST incl full price
  • Includes live webinar
  • Includes comprehensive online classroom with audio, video, quizzes and assessment
  • Includes keynote presentation slides as workbook
 

Individual Mentoring

  • For students who would like more support in facilitating crisis counselling with Julie Santall
  Accredited
  • Australian Counselling Association (ACA) Professional Development points
  • International Institute for Complementary Therapies (IICT) – for professional development credits
  • Australian Holistic Healers and Counselling Association (AHHCA) – for professional development credits

The Awakening Group acknowledges the homelands of all Aboriginal and Torres Strait Islander peoples and pays respect to Country and culture. The Awakening Group acknowledges the Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. We pay respect to Elders past, present, and future and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander students.

© 2017 Aspire Training & Consulting and The Awakening Group. The Awakening Group would like to thank all the contributors of this program. This program has  been adapted from Aspire Learning resources.

 

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Brenda Sutherland

B.Soc.Sc (Psych), Cert IV in TAE, PACT I, AHHCA, IICT

Brenda founded The Awakening Group P/L  in 1993. Her clear vision was to empower each individual to live their true potential. Since then The Awakening Group has grown from counselling, to counsellor training to offer online webinars and programs for organizations and businesses bringing teams together, effectively communicating to deliver results across the board.

Brenda B.Soc.Sc.(Psych) is a Holistic Counsellor, Trainer and Consultant with her practice grounded in over 30 years experience. She is the founder and Director of The Awakening Group accredited training programs and workshops conducted throughout Australia.

Over the past 20 years Brenda has taught at universities, lectured at conferences, appeared on TV and radio, written for magazines and conducted seminars throughout Australia and NZ. She has facilitated many workshops for private, corporate and governmental organizations on personal growth and professional development.

Brenda is a dynamic counsellor and educator who employs her intuition and professional knowledge to gently guide every individual in living their truth.

Throughout her career Brenda has combined her personal commitment to her own self growth and extensive, yet unique, professional training including Psychology, EMDR: Eye Movement Desensitization Reprogramming, Art Therapy, Tantra, Eco-psychology, Soul Centred therapy, Kinesiology, Family & Organizational Constellation with world renowned facilitators (Dr Gunthard Weber, Dr Albrecht Mahr, Dr Guni Baxa, Dr Ursula Franke, Jakob Schneider, Dr Jane Peterson, Ed Lynch, Stephan Hausner etc).   Further Brenda has trained with Bessel van de Kolk (one of the worlds leading trauma experts), as well as Pat Odgen; body centred psychotherapy. She has also trained in The Work of Byron Katie and is a Effectiveness (Communication) Training instructor.

Brenda combines the latest neuroscience, attachment styles, arousal regulation, memory reconstruction techniques to return clients to a peaceful sense of self .

Furthermore Brenda is a PACT Level 1 Couples counsellor having trained with Dr Stan Tatkin, the Founder of the Psychobiological Approach for Couple Therapy.

You have the power within to transform and live your hearts desire. Brenda creates an opportunity to take you and your experience in relationships, life, sexuality, career and love a step further in authenticity to be the person you dreamed yourself to be. Discover and live new possibilities within yourself, relationships, career, sexually, health, with money and life.

Individual sessions, couple counselling and workshops are available (also via Zoom online) to support you in moving into the freedom of being. Issues of anxiety, fear, stress, anger, grief, sexuality, illness, relationships and much more are addressed with each session personally tailored to transform issues standing in the way of being the more of you.

Here’s what one client said:

“Thank you for today. I feel Amazing!!!”

Brenda has written for:

She has been quoted in:

and appeared on Channel 9’s Alternatives pilot program facilitating “Unmasking The Wild Woman” with guest Catriona Rowntree (Getaway presenter)

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Julie Santall

Dip. Hol. Counselling, Critical Care & General Nurse Div 1, Advanced Trauma Life Support, AOD Counselling, IICT

Julie began her career 35 years ago as a critical care emergency nurse in the UK and later specialised in Advanced Trauma Life support.  She served on the Faculty of Brighton University (UK) to train nurses and doctors in the management of major trauma. In 2003 she was sponsored by the Alfred Hospital Trauma Centre in Melbourne and moved to Australia with her daughter.

In a career spanning over 20 years in Australia, Julie has worked as a Drug and Alcohol Nurse in several Melbourne Emergency Departments, working with patients frequently presenting with a dual diagnosis of mental health and drug and alcohol issues compounded by transient and chaotic lifestyles.

Julie has worked in a case management role with the Homeless Persons Program (now Bolton Clarke), as the overdose prevention nurse in Frankston, as a drug and alcohol counsellor with the Frankston and Mornington Alcohol and Drug Service. More recently, Julie has worked as a counsellor for the Medication Support and Recovery service at Access Health. In this time, she has worked with many clients presenting in crisis to the emergency Departments and out in the community in a case management role.

Julie is currently in private practise working with a wide range of clients with high trauma, addictions, NDIS funded and many more. She brings all her skills and experience together in teaching Crisis Counselling and how to support yourself as a Counsellor when working with clients in crisis, to support them in the best possible way.