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Case Management

Case Management

Comprehensive program on all aspects of case management including complex case studies from experienced case workers

$345.00

Description

Key Information

Interactive Webinar with practical case studies combined with comprehensive online classroom

28 February 2026 Saturday 9am – 5pm QLD time/ 10am – 6pm NSW/VIC time

$345 full price, $295 GST incl (Earlybird)

 

Course Summary

CHCCSM005: Develop, facilitate and review all aspects of case management.

A comprehensive program on all aspects of case management including:

  • legalities
  • case management procedures,
  • forms for client intake, consent, personal plans, strength building, intervention, case closure
  • working with complex cases
  • conducting case management meetings
  • monitoring and review case work activities and processes
  • Intervention
  • working with stakeholders
  • case closure

 

Course Content

Welcome to a comprehensive course, a module in the Diploma in Holistic Counselling program, designed to support counsellors and case managers to navigate case work, stakeholders, roles and responsibilities,  stakeholders and how to work together to support the health and wellbeing of clients. There are 4 modules and each module is broken up into further lessons, click on module titles below.

The program is divided into 4 Modules:

 

Staff

 

Brenda Sutherland

Brenda Sutherland

Brenda Sutherland

B.Soc Sc (Psych) TAE, IICT, AHHCA

Brenda founded The Awakening Group P/L  in 1993. Her clear vision was to empower each individual to live their true potential. Since then The Awakening Group has grown from counselling, to counsellor training to offer online webinars and programs for organizations and businesses bringing teams together, effectively communicating to deliver results across the board.

Brenda B.Soc.Sc.(Psych) is a Holistic Counsellor, Trainer and Consultant with her practice grounded in over 30 years experience. She is the founder and Director of The Awakening Group accredited training programs and workshops conducted throughout Australia. Over the past 20 years Brenda has taught at universities, lectured at conferences, appeared on TV and radio, written for magazines and conducted seminars throughout Australia and NZ. She has facilitated many workshops for private, corporate and governmental organizations on personal growth and professional development.
Brenda is a dynamic counsellor and educator who employs her intuition and professional knowledge to gently guide every individual in living their truth.
Throughout her career Brenda has combined her personal commitment to her own self growth and extensive, yet unique, professional training including Psychology, EMDR: Eye Movement Desensitization Reprogramming, Art Therapy, Tantra, Eco-psychology, Soul Centred therapy, Kinesiology, Family & Organizational Constellation with world renowned facilitators (Dr Gunthard Weber, Dr Albrecht Mahr, Dr Guni Baxa, Dr Ursula Franke, Jakob Schneider, Dr Jane Peterson, Ed Lynch, Stephan Hausner etc).   Further Brenda has trained with Bessel van de Kolk (one of the worlds leading trauma experts), as well as Pat Odgen; body centred psychotherapy. She has also trained in The Work of Byron Katie and is a Effectiveness (Communication) Training instructor. Brenda combines the latest neuroscience, attachment styles, arousal regulation, memory reconstruction techniques to return clients to a peaceful sense of self .   Furthermore Brenda is a PACT Level 1 Couples counsellor having trained with Dr Stan Tatkin, the Founder of the Psychobiological Approach for Couple Therapy.  You have the power within to transform and live your hearts desire. Brenda creates an opportunity to take you and your experience in relationships, life, sexuality, career and love a step further in authenticity to be the person you dreamed yourself to be. Discover and live new possibilities within yourself, relationships, career, sexually, health, with money and life. Individual sessions, couple counselling and workshops are available (also via Zoom online) to support you in moving into the freedom of being. Issues of anxiety, fear, stress, anger, grief, sexuality, illness, relationships and much more are addressed with each session personally tailored to transform issues standing in the way of being the more of you. Here’s what one client said:
“Thank you for today. I feel Amazing!!!”   Brenda has written for:
 
She has been quoted in: and appeared on Channel 9’s Alternatives pilot program facilitating “Unmasking The Wild Woman” with guest Catriona Rowntree (Getaway presenter)   
[ecs-list-events cat="brenda" limit="8"]
 
Fiona Burns

Fiona Burns

B. Design, Cert IV in Com. Services

Fiona has worked in the disability and mental health sector for nearly a decade, starting out as a Support Worker and working in various roles, supporting individuals with a range of needs.

 

She specialises in working with individuals who have a history or homelessness, addiction and complex trauma. Fiona works extensively in collaboration with the Health and Justice systems, working alongside stakeholders including a range of Allied Health Professionals to state appointed Guardians.

 

Since 2023, Fiona has been applying her extensive expertise in navigating support systems to the role of Support Coordination under NDIS, with her focus lying in supporting individuals with a mental health diagnosis.

 

Fiona finds her sweet spot in navigating complexity. Challenges energise her, and the collaborative process, from engaging with diverse perspectives to learning new things along the way, brings her immense satisfaction.

 

Fiona holds a Bachelor of Design with honours and a Certificate IV in Community Services.

 

Beyond the professional sphere, Fiona is undertaking a Diploma in Holistic Counselling, and loves being part of a path that fills her with hope and inspiration for mental health support.

 

 

Course details

Dates:

  • 28 February 2026 Saturday 9am – 5pm QLD time, 10am – 6pm NSW/VIC time
 
 
Venue
  • Online: via Zoom Rooms – interactive webinar

 

Cost

  • Earlybird $295 GST incl per weekend or $345 GST incl full price
  • Includes live webinar 
  • Includes comprehensive online classroom with audio, video, quizzes and assessment
  • Includes case management forms
  • Includes keynote presentation slides as workbook

 

Individual Mentoring

  • For students who would like more support in facilitating case management, Fiona Burns is available

 

Accredited

  • Australian Counselling Association (ACA) Professional Development points
  • International Institute for Complementary Therapies (IICT) – for professional development credits
  • Australian Holistic Healers and Counselling Association (AHHCA) – for professional development credits

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The Awakening Group acknowledges the homelands of all Aboriginal and Torres Strait Islander peoples and pays respect to Country and culture. The Awakening Group acknowledges the Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. We pay respect to Elders past, present, and future and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander students.

© 2017 Aspire Training & Consulting and The Awakening Group. The Awakening Group would like to thank all the contributors of this program. This program has  been adapted from Aspire Learning resources.

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